Acceptable Use
Terms of Service
Privacy Policy
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1. Rate plans: Due to the nature of LustHost, promotions are run on a regular basis. Rates are subject to the possibility of change with prior notice, however this will only happen in severe circumstances (such as bandwidth supplier or server costs rapidly increasing),
which most likely will not happen. In general customers maintain their rate plan, at the agreed cost when the user chose it, as long as that user doesn't change to another plan. Users may change their rate plan for the next billing cycle at any time, and by requesting it through LustHost
support, in most cases can have their rate plan re-rated for the current month, provided customer has not exceeded the 15th day of his/her billing cycle.
2. Billing cycles: Billing cycles are determined based on the day customer begins service. Services begins once the customer has paid for the first month of service and any applicable setup fees as defined in chosen plan details. Bill cycles may be changed by contacting Lusthost customer support if needed.
In these cases, bandwidth and monthly service charges will be prorated by a shorter than average bill cycle. Pro-rating is based on a 30 day month.
3. Cancellation: Customers may terminate their service with LustHost at any time per notification to LustHost customer support, however payments to LustHost are non-refundable. If a customer has paid for a set amount of time, the customer may simply notify customer support
and cancel at the end of that period, or if their is a circumstance where customer requires immediate termination of services, this is possible. Accounts may only be canceled per user request with verification, or if customer commits serious or repeat violation of LustHost acceptable use policy, LustHost may cancel account on LustHost staff's sole discretion.
4. Billing: Payments are due by the start date of bill cycle. Customers will receive a bill at least 7 (seven) days in advance of their due date. Customers who have paid for several months at a time will only receive a bill when their payment term runs out. If an account becomes 10 days past due, it will become subject to a partial suspension (email may still run, however web services will be suspended).
If an account becomes 20 days past due, the account may be fully suspended until payment is received. If an account becomes fully suspended, a $10 reconnection fee will be assessed at account restore date.
5. Disputes: If a customer has a dispute about his/her bill, it is the customers responsibility to contact customer support within 60 (sixty) days of the date of first bill with disputed charges. Refunds in the form of credits toward hosting account, or check payment
will be determined upon sole judgment of LustHost staff following research of bill dispute.
6. Nature of Service: Customer acknowledges that due to type of service, 100% uptime of all services is not guaranteed. LustHost in general will work to maintain a minimum of 99.9% uptime, and LustHost servers are in data centers with multiple backup facilities and monitored 24 hours a day 7 days a week, however 100% uptime cannot be guaranteed. In the event of large amounts of downtime (which rarely happen) adjustments may be made on accounts, at LustHost staff's discretion.
7. Bandwidth Usage: Customer agrees that he/she will not go over bandwidth usage for customer's plan. If customer does go over this usage, customer will be billed overage amounts as defined within that plan's details. Failure to pay overage chargesfor next bill cycle date 30 days following close of bill cycle in which overage occured may result in partial or complete suspension of account until payment is made, and LustHost may suspend a customer for extreme overage at any time.
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PLAN C |
Transfer: 30 GB
Space: 500 MB
Price: $24.95/mo.
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PLAN D |
Transfer: 50 GB
Space: 1 GB
Price: $34.95/mo.
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PLAN E |
Transfer: 75 GB
Space: 2 GB
Price: $39.95/mo.
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PLAN F |
Transfer: 100 GB
Space: 3.5 GB
Price: $49.95/mo.
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